Refund policy

Thank you for your purchase and we apologize if you’ve received the wrong item or a damaged item. 

Our shop has a 14-day return policy, which means customers have 14 days after receiving an item to request a return.  

To be eligible for a return, an item must be in the same condition that it was received, unworn, or unused, with tags (if applicable), and in its original packaging.  A receipt is also required.  

To start a return, please contact inquiries@hallingwhiskey.com. Please note that returns are required to be sent to the following address: 175 Yadkin Rd, Southern Pines, NC 28387. 

If a return is accepted, a return shipping label will be mailed to you, as well as instructions on how, and where to send your package. Items sent back without first requesting a return and receiving a return shipping label will not be accepted.  

Please know that you may always contact inquiries@hallingwhiskey.com for any return questions.

Damages and issues: 

Please inspect orders upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right. 

Exchanges: 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund: 

Staff will notify you once a return is received and inspected, and inform you if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for banks or credit card companies to process and post the refund. If more than 15 business days have passed since a return is approved, please contact inquiries@hallingwhiskey.com.